Well defined information
- The URL of the site they need help with.
- The primary owners of the site.
- Screenshots from their site.
- They need help locking down one of their document libraries (and they have included the URL of the document library)
- I need to copy one of my site pages to another site (and they provide the URLs of the source site and the target site)
Not so well defined information
-
User Says: I can't access my site (when actually, they can't access a particular page on their site)
- User Says: I'm locked out of one of my folders (when actually, they are referring to their document library)
- User Says: "The thingy on my page is broken."
- Intended Meaning: A specific web part (e.g., a list view, document library, or custom web part) on the SharePoint page is not functioning properly.
- User Says: "My files disappeared from the cloud."
- Intended Meaning: Documents in a SharePoint document library are missing, possibly due to accidental deletion, permissions changes, or a sync issue.
- User Says: "The website won’t let me log in."
- Intended Meaning: The user is unable to access the SharePoint site, possibly due to authentication issues, incorrect credentials, or single sign-on (SSO) problems.
- User Says: "The folder thing isn’t updating."
- Intended Meaning: A document library or list isn’t reflecting recent changes, possibly due to a sync issue, indexing delay, or view misconfiguration.
- User Says: "I can’t find my stuff on the intranet."
- Intended Meaning: The user cannot locate a specific document, page, or list on the SharePoint site, possibly due to navigation issues, permissions, or search misconfiguration.
- User Says: "The button to upload stuff isn’t working."
- Intended Meaning: The upload functionality in a SharePoint document library is not responding, possibly due to browser issues, permissions, or a broken web part.
- User Says: "My dashboard is acting weird."
- Intended Meaning: A SharePoint page with embedded reports, charts, or Power BI tiles is displaying incorrect data or not loading properly.
- User Says: "The form thing keeps crashing."
- Intended Meaning: A SharePoint list form or a PowerApps-integrated form is not loading or submitting correctly.
- User Says: "The search bar isn’t finding anything."
- Intended Meaning: The SharePoint search functionality is not returning expected results, possibly due to indexing issues, permissions, or incorrect search settings.
- User Says: "The links on the site are dead."
- Intended Meaning: Hyperlinks on a SharePoint page or navigation menu are broken, possibly due to incorrect URLs, deleted pages, or permission restrictions.
- User Says: "My calendar isn’t syncing with my email."
- Intended Meaning: A SharePoint calendar is not syncing with Outlook, possibly due to misconfigured calendar overlays or connectivity issues.
- User Says: "The site is super slow to load."
- Intended Meaning: The SharePoint site has performance issues, possibly due to large files, excessive web parts, or network latency.
- User Says: "I can’t edit the thing I’m supposed to."
- Intended Meaning: The user lacks permissions to edit a document, list item, or page, or the item is checked out to another user.
- User Says: "The app isn’t showing up."
- Intended Meaning: A SharePoint add-in or custom app part is not appearing on the site, possibly due to deployment issues or configuration errors.
- User Says: "The notification emails stopped coming."
- Intended Meaning: SharePoint alerts or workflow notifications are not being delivered, possibly due to disabled alerts, email configuration issues, or user settings.